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Help & Contacts

Metro Headquarters
Los Angeles County Metropolitan Transportation Authority
One Gateway Plaza
Los Angeles, CA 90012-2952

Contact Info & Links

Metro Transit Info 323.GO.METRO (323.466.3876)
TAP Customer Service 866.TAPTOGO (1.866.827.8646)
Monday - Friday, 8am - 4:30pm
LA Metro Transit Watch app

24 hours
Available on the App Store and Google Play
Lost and Found 3571 Pasadena Avenue
LA, CA 90031
Monday - Friday
10am-2pm Until further notice
To report a lost item visit our Lost & Found-->
Metro Customer Relations

Metro Customer Centers Union Station/Gateway Transit Customer Center - East Portal
One Gateway Plaza
LA, CA 90012
Monday - Friday
10am-2pm Until further notice  
photo booth available
Baldwin Hills Crenshaw Customer Center
3650 W. Martin Luther King Blvd., Ste 189
LA, CA 90008
10am-2pm Until further notice  
photo booth available
East Los Angeles Customer Center
4501 B Whittier Blvd.
LA, CA 90022
10am-2pm Until further notice  
photo booth available
Rosa Parks Customer Center
Willowbrook/Rosa Parks Station

11720 Wilmington Ave
Los Angeles, CA 90059
10am-2pm Until further notice  
Wilshire/Vermont Customer Center
3183 Wilshire Blvd, ste 174
LA, CA 90010
10am-2pm Until further notice  
Metro ExpressLanes Service Centers
Service centers in Torrance and  El Monte are temporarily closed due to COVID-19 related orders.  Remote representatives will be available to answer calls Monday through Friday 9:00a.m. to 5:00p.m. Temporary changes have been made to the way we operate during these uncertain times.  Please visit  for summary of limited services and COVID-19 updates.
  Torrance Service Center
20101 Hamilton Av, Ste 100A
Torrance, CA 90502

Monday-Friday 10am-7pm
  El Monte Service Center
3501 Santa Anita Av
El Monte, CA 91731

Monday-Friday 10am-7pm
  Call Center
(877) 812-0022
Monday-Friday 7am-7pm
Sexual Harassment Assistance Metro Security: 888.950.7233
Metro's hotline (24/7 confidential sexual harassment counseling): 1.844.OFF.LIMITS (1.844.633.5464)
Wheelchair Lift Hotline 1.800.621.7828
Riders with hearing or speech impairments Use the California Relay Service
711 + the number you need
Wheelchair Lift Hotline 1.800.621.7828
Metrolink Schedule and Route Information

Southern California’s long-distance commuter rail system
1.800.371.LINK (5465)
1.800.698.4TDD for speech and hearing-impaired

Concerns about Metro service?

Telephone comments/suggestions about Metro Service are temporarily disabled. Send via or fill out the form below:

Metro Mobile Customer Centers

The MCC is temporarily suspended until further notice.