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Accessibility Advisory Committee (AAC) - Januay 2017 Agenda and November 2016 Minutes

Thursday, January 12, 2017 – 10:30 AM


Accessibility Advisory Committee (AAC)

One Gateway Plaza

3 rd Floor – Gateway Conference Room


CALL TO ORDER: Self-Introductions/Housekeeping Items

10:30 – 10:35 am
Ellen Blackman, Chair


ACTION: Approval of November 10, 2016 Meeting Minutes

10:35 – 10:40 am
Ellen Blackman, Chair


PRESENTATION: Service Excellence Awards

10:40 – 10:50 am
Ellen Blackman, Chair


INFORMATION: Metro’s Website Improvements and New Features

10:50 – 11:15 am
Lam-Chi Lan, Metro


INFORMATION : Mystery Rider Program

11:15 – 11:45 am
Armando Roman, Metro


NEW BUSINESS: Raised Subsequent to the Posting of the Agenda

11:50 – 12:00 pm
Ellen Blackman, Chair



12:00 – 12:30 pm
Ellen Blackman, Chair
(2 minutes per speaker)



12:30 pm
Ellen Blackman, Chair


Meeting Minutes for November 10, 2016

Los Angeles County Metropolitan Transportation Authority Accessibility Advisory Committee

Members in Attendance:

Blanca Angulo
Ellen Blackman
Frank Chavez
Jeremy Congden
Kevin Dixon
Karen Esquival-Mayes
Tonni Yee-Hemphill
Linda Keeney
Christine Leahy
Sherril Martin
John Mavis
Mark Panitz
Jared Rimer
Cynde Soto
Edward Williams


Artemio Ambrosio
Victor Dominquez
Daniel Garcia
Ben Rockwell
Mary Helen Cruz


Elizabeth Lyons
Angela Nwokike

1. Call To Order

Chair Ellen Blackman called the meeting to order at 10:35 am.

2. Action: Approval of October 13, 2016 minutes

Sherrill Martin motioned to approve the minutes from the October meeting. Mark Panitz seconded the motion. Minutes were unanimously approved.

3. Presentation of Metro Service Excellence Award.

Passenger Relations Representative Brooke Jenkins and Bus Operator Wencelao Garcia were awarded the Service Excellence Award for their demonstration of excellent customer service to customers with disabilities.

4. AAC Role and Procedures

Jess Segovia, Senior Manager of the Accessibility Unit, checked in with the members of the committee to ensure that they are being provided adequate support from the Accessibility Unit and Metro staff. The committee members thanks Jess and his team for their continued support.

Chair Ellen Blackman asked that committee members ask questions that are specific to the agenda item / topic being discussed.

5. FTA Section 5310 Working Group Recommendation Funding Allocation Process

Jami Carrington, Senior Manager, Transportation Planning, Regional Grants Management, asked the committee to support the 5310 Working Group’s recommendation for the allocation of Federal funds distriuted to grant reccipients that work to meet the transportation needs of targeted populations including older adults and people with disabilities. After a brief discussion, Frank Chavez motioned to support the working group’s recommendations. Sherrill Martin seconded the motion. The motion was unanimously passed.

6. INFORMATION: Division Two Presentation

Karla Aleman, Director of Transportation Operations at Division 2, presented a brief history of her division. She also shared a number of accessibility-related challenges that Operators in her division face; including customer discourtesy, wheelchair ramp design, oversized items carried by passengers, and overloaded mobility devices.  Additionally, Karla described how her division handles customer complaints.

7. INFORMATION: Reserved Seating on Bus and Rail

Jess Segovia, Senior Manager, Accessibility, presented information about reserved seating on Metro’s bus and rail vehicles; including the change the designation from priority seating to reserved seating.  This change more directly suggests that the seating areas are reserved for people with disabilities and older adults, not simply a priority for these customers. Member comments included the possibility of a recording on the AVA system that makes announcements regarding reserved seating. Another suggestion that was made is to have signage stating that customers with baggage should find a seat in the back. Staff will look into these comments and suggestions.

8. INFORMATION : Mystery Rider Program

Armando Roman, Accessibility Analyst, presented information on Metro’s Mystery Rider Program. Armando provided historical information regarding the program and presented the results from the Fiscal Year 2017 Quarter 1 report, as well as statistics from previous reports. The report showed Metro exceeding expectations in the areas that were measured and detailed a positive trend towards increased customer service. John Mavis suggested that future Mystery Rider Program reports shift the focus from customers with mobility impairments, and the suggestion was well-received. Members asked that the program be added to a future agenda for further discussion.


Chair Ellen Blackman confirmed that there will be no meeting in December 2016.

Frank Chavez shared with the committee that a Veterans Outreach Program event was being held that day in Union Station’s East Portal. He asked that the committee members stop by to support Veterans in need.

Jeremy Congdon asked if there has been any follow up regarding a previous discussion on beacon placement at each division for AVA pre-trip testing.  Staff will follow up on that request and report back to the committee.


Richard Stanley suggested that Operators who are having trouble boarding wheelchairs first due to other customers rushing aboard may benefit from approaching the door as it opens and announcing to the waiting customers that a customer with a mobility device will be boarding first.

Richard also asked how widely known it is that customers may request assistance from the Operator, including a request that the Operator not move the bus until the customer is seated. Jess commented that the importance of Operators assistance is constantly reinforced during trainings.


Meeting adjourned at 12:22 P.M. by Ellen Blackman